Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us how a bonus actually played out? This page explains how to reach Online Casinos Canada and what we can (and can't) help with.
How to reach us
The quickest way to contact the amorebeautifuljourney.ca team is by email. Send your message to [email protected] and include as much detail as you can — the casino name, the page you were reading, and what prompted you to get in touch. We read every message and try to reply within a couple of business days, though during busy periods it may take a little longer.
We're a small editorial team, so please bear with us if you don't hear back instantly. Genuine enquiries always get a response.
What we can help with
- Corrections or updates to information on a casino review, such as a changed free spins offer or wagering requirement
- Questions about how we assess and rank Canadian online casinos
- Feedback on your own experience with a listed operator, positive or negative
- General questions about how bonuses, free spins or payment methods work at Canadian casinos
- Suggestions for a casino brand you think we should be looking at
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't:
- Access, verify or recover your account at any casino listed on this site
- Process withdrawals, deposits, refunds or bonus credits on a casino's behalf
- Resolve account disputes, verification issues or payment delays — these need to go directly to the casino's own support team
- Offer legal, financial or gambling addiction counselling — for the latter, our responsible gambling page lists where to find proper support
If your query is about a specific deposit, withdrawal or account problem, your fastest route is always the live chat or support email of the casino itself. Most licensed Canadian-facing sites list this clearly in their account dashboard or footer.
Before you email us about a bonus or free spins offer
A large share of the messages we get relate to free spins and welcome bonuses — usually because a reader wants to know why an offer didn't apply the way they expected. Before contacting either us or the casino, it's worth checking a few things yourself:
- Did you meet the minimum deposit or opt in to the promotion before playing, where the offer requires it?
- Have you checked the wagering requirement and time limit attached to the free spins or bonus funds?
- Are the game contributions correct — some slots count fully toward wagering, others only partially or not at all?
- Is your account fully verified? Unverified accounts can sometimes have bonus funds or winnings held back.
If you've checked all of that and something still looks wrong on our side — say, an offer we've listed has changed or expired — that's exactly the kind of correction we want to hear about. Our About Us page has more on how we put these reviews together and keep them current.
Feedback on our reviews and rankings
Our ratings for brands like Betninja, WinnerIsland, Zoccer and the other operators featured on this site are reviewed periodically, and reader feedback is one of the inputs we take seriously. If you've played at one of these casinos and had an experience that doesn't match what we've written — whether that's about the free spins terms, the games library, withdrawal speed or customer support — tell us. We can't promise every message changes a ranking, but recurring, specific feedback does inform how we update our coverage.
We don't accept payment from operators in exchange for a better rating or position, and any commercial relationship with a listed casino has no bearing on how it's reviewed. If you're ever unsure how a page was put together, our About Us page and the Terms and Conditions set out how the site operates.
A quick note before you play
If you're reaching out because you're weighing up a new casino, remember that free spins and deposit bonuses always come with conditions — wagering requirements, maximum bet limits while a bonus is active, and expiry windows are the ones that trip people up most often. Reading the terms on the casino's own promotions page before you deposit will save you a support ticket later.